Job description
IT Graduate postion Responsibilities: • To provide a single point of contact for Customers (Internal users) by receiving and manning of calls, first-line Customer liaison • To facilitate the restoration of normal operational service with minimal business impact on the Customer within agreed service levels and business priorities • Provide Server Patching and backup • To provide first Level (phone) and second level onsite support; troubleshooting and resolution for standard and non-standard PC, …