Job description
Role: Service Desk Location: Noida Experience: 1 to 5 Years Skill Required: International Voice(English), Troubleshooting, Ticketing tools. Key Responsibilities: Provide Level 1 remote desktop support via phone, email, and chat for hardware, software, and network issues. Diagnose and resolve incidents within agreed SLA timelines and ticket volumes. Ensure First Call Resolution (FCR) and maintain a low Average Handling Time (AHT) . Adhere to quality standards including voice and accent clarity, …