Job description
Key Responsibilities: Support hardware and software transition planning (BUILD domain). Provide IT support and service desk functions for end users (RUN domain). Ensure the continuity of daily operations, including support for PCs, thin clients, mobile devices, printers, scanners, and other user equipment. Deliver ITIL-aligned MIS support, including ticketing, troubleshooting, log analysis, and reporting. Manage IT hardware resources, including inventory, asset tracking, and capacity planning. …