Job description
Respond to basic customer queries on product availability, pricing, delivery charges, and lead times. Compile spot quotations in partnership with Sales and ensure timely turnaround. Capture and validate customer orders in ERP/Order Management System with accuracy. Liaise with Sales, Supply Chain, and Logistics to align fulfilment plans and delivery schedules. Prepare delivery documentation to support invoicing and shipment release. Manage pending orders by resolving basic exceptions and support…