Job description
[What the role is] This officer oversees HSA's customer service operations through two key areas: preparing responses to public enquiries, such as those on health products and vaping-related matters; and reviewing and implementing new processes to enhance operational efficiency and service delivery. [What you will be working on] Public Feedback Management • Ensure the timely response to public enquiries, such as those related to health products and vaping received through the QSM e-mail. This i…