Job description
What Youll Do Answer incoming calls and respond to customer queries in a professional manner Make outbound calls to follow up on leads or payments (where required) Maintain accurate records of all customer interactions Meet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores) Handle customer concerns with empathy and effective problem-solving skills What Were Looking For Experience : Minimum 612 months call centre experience (sales, customer service, or collecti…