Job description
Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible ➢ Connect, converse and engage with the target audience on digital platforms & across, on behalf of the brand thereby attending response management ➢ Promptly respond to negative comments, feedbacks, redressing complaints within client’s specified turn-around time thus making the user journey with the brand worthwhile ➢ Create…