Job description
Key Responsibilities: Incident Management & Technical Support: Handle and resolve 1st level technical issues for GOR products efficiently. Monitor sites remotely using dashboards to track key KPIs and metrics. Ensure no Ranger exceeds 30 minutes in Error, Processing, or Alert Type 1 tasks. Follow internal escalation procedures and adhere to committed SLAs for each reported issue. Coordination & Collaboration: Coordinate with onsite engineers to recover Rangers based on alerts in the MLE dashboa…