Job description
The role & impact As the Customer Experience People Lead for Melio, you will be at the heart of Xero’s mission to supercharge small businesses. You will lead and develop a high-performing team of specialists dedicated to supporting US-based Melio customers, ensuring they receive empathetic, accurate, and timely assistance across all support channels. By role-modelling strong ownership and accountability, you will empower your team to make decisions that best serve our customers and the business…