Descripción del trabajo
Essential Roles & Responsibilities Ticket Management & Resolution Take ownership of Level 2 support tickets within the ITSM system, managing them from initial investigation through to resolution Investigate, diagnose, and resolve Windows‑related incidents, service requests, and standard changes in line with agreed processes Actively manage ticket progress, providing timely updates, clear resolution notes, and professional communication Escalate complex, high‑risk, or unresolved issues to Level …