Job description
Duties: Guest Experience & Relations: Manage all guest communication with the lodge. Welcome Guests on arrival, conduct lodge and safety briefings and ensure a warm, personalized check in. Act as the primary point of contact during guest stays. Anticipate needs, resolve issues quickly, and handle complaints with discretion and professionalism. Coordinate with all departments to ensure seamless service delivery. Host and engage with guests at meals and around the lodge where appropriate, maintai…