Job description
We are seeking an experienced Call Centre Leader to lead and manage an onshore contact centre team, as well as offshore support teams. This is a hands‑on leadership role responsible for service delivery, team performance, and continuous improvement across a multi‑site, high‑volume hospitality environment. You will be accountable for ensuring consistent, high‑quality customer service outcomes, while driving operational efficiency and strong team engagement across all locations. Key Responsibilit…