Job description
Sought after multinational organization requires a Call Centre /Quality Analyst -MINIMUM 1 year experience as a QA Job Summary: Quality Analyst /Call Centre /CAPE TOWN Location: Century City Job Summary: Duties & Responsibilities: 1. Ability to Mentor agents and give feedback of calls monitored 2. Act as a Subject Matter Specialist 3. Participate in teleconferences and meetings initiated by the customer 4. Escort customers through third party product support 5. Ability to investigate and take a…