Job description
Proven experience in telephony architecture and call flow design. Strong knowledge of enterprise voice platforms and system integrations. Analytical mindset with strong problem-solving skills. Excellent communication skills in a global environment. Experience with Agile/Scrum is a plus. SUCCESS METRICS Accurate and efficient call routing. Full interaction tagging and actionable insights. Reduced drop-off rates and Average Handling Time (AHT). Increased adoption of automated voice solutions. ABO…