Job description
The purpose of this position is to take overall responsibility for the performance and ongoing development of the operational Call Centre functions, ensuring delivery of contractual obligations. PLEASE NOTE, THIS IS A NEW CONTACT CENTRE STARTING IN JUNE AND OPERATES FROM SUNDAY TO MONDAY 3pm to 3am People Management Leadership Leads by example in living the values of the organisation Ensures the department is fully equipped to handle the workload and distribute workflow Coaches to ensure a full…