Job description
Key Responsibilities Customer Feedback & Sales Follow-Up (Aftersales & Post-Delivery) Conduct follow-up calls with customers after services, repairs, or vehicle sales. Follow up with sales customers within one month of truck usage. Capture and record Customer Satisfaction Index (CSI) scores. Distribute quarterly customer satisfaction questionnaires. Collect daily Net Promoter Score (NPS) feedback. Identify, log, and escalate complaints or low satisfaction scores. Escalate Demoters and Passive N…