Descripción del trabajo
Role Overview We’re looking for a Director of Retention who thinks like an owner and operates like a builder. This is a high-impact leadership role responsible for driving incremental revenue and customer lifetime value , not just managing channels. You will own the entire retention ecosystem — email, SMS, loyalty, onsite experiences, and lifecycle strategy — with a relentless focus on profitability, cohort behavior, and long-term customer relationships . This role requires someone who is both …