Job description
Designs training & test modules based on process training programs. Conduct new hire Process training and assessments. Coach and mentor agents to improve spoken English, grammar, pronunciation, fluency and soft skills. Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Conducts interviews & coordinates with HR for recruiting trainers / trainees. Ensure 100percent adherence on client driven SOP & BEST T&D compliance. Manage a…