Job description
JOB SUMMARY Duties and Responsibilities • The Duty Manager is the representative of Senior Management • The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott • Maintain an accurate record in the Duty …