Job description
Contact Centre Operations Manager (Digital & Direct Operations Manager) Duration: 6-12 Months Rate: £650-£750 per day (Inside IR35 via umbrella) Location: West Midlands - Hybrid working options available (Candidates UK wide can be considered) We are seeking an accomplished UK based Contact Centre Operations Manager, to lead a large‑scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). This role combines hands‑on operational leadership with TOM delive…