Descrição do trabalho
This team supports critical financial systems and is responsible for both day-to-day operational support (KTLO) and strategic project work. Key responsibilities include: Managing billing support issues and financial system inquiries. Owning the triage process to ensure incidents, requests, and issues are routed to the appropriate teams. Performing root cause analysis to identify and resolve underlying system and process issues. Executing manual corrections and data fixes using internal tools wh…