Job description
Requirements: Degree in Information Technology or Computer Science ITIL® v3 or ITIL® 4 Foundation Certification 5 years experience in IT service delivery, IT operations, or service desk environments Solid understanding of ITIL processes Monitoring and reporting on SLAs and service performance metrics Coordinating with multiple technical teams and business stakeholders Proven experience working with ITSM frameworks and tools (e.g., ServiceNow, Freshservice, Cherwell, BMC Remedy) Responsibilities…