Job description
Responsibilities Support the end-to-end product lifecycle of the GenAI chatbot, from ideation and requirements gathering to launch and continuous improvement Assist in translating business and user needs into clear product requirements, user stories, and functional specifications Coordinate with engineering, data, design, and vendor teams to deliver chatbot features and enhancements Support testing, user acceptance testing (UAT), and go-live readiness for new releases and updates Monitor chatbo…