Job description
Career Opportunity: Real-Time Performance Specialist Are you an expert in Workforce Management (WFM) with a knack for making split-second decisions that stabilize operations? Do you thrive on monitoring live performance metrics across multi-channel contact centres? Our client, a global leader in the Insurance sector, is seeking a meticulous Real-Time Performance Specialist to join their Operations team in Cape Town . This critical role is the frontline responder, ensuring the smooth and efficie…