Job description
Ensure seamless guest service and professional front-of-house operations. Optimise Spa bookings to maximise treatment room utilisation and revenue. Maintain accurate administrative records and reporting for the Spa Manager. Supervise and mentor Spa reception staff to uphold professionalism and service excellence. Implement and maintain hospitality standards, ensuring consistency and guest satisfaction. Supervise, train, and schedule Spa reception staff to maintain efficiency and service excelle…