Job description
About The PositionThe Client Liaison Officer is responsible to provide superior customer service by attending to and solutioning client queries in a professional manner and within the agreed timelines.Key Performance AreasQuery ResolutionAttend to all client queries timeously, professionally and effectively within the agreed SLA (timelines)Provide solutions to clients when deviations from agreed processes / contracts are identifiedCommunicate service failures and cash differences to clientsIden…