Job description
Client Care Consultant Location: Pretoria Salary: R8 000 Job Description: • To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience • Ensure all operational protocols are adhered to at all times • Identifying opportunities to improve the service process and customer experience • Handle challenging customers in a highly pressurized environment • Ensure SLA, ring time and abandoned rate within agreed norms • Capturing all custom…