Job description
The Customer Service Managerreports to the Store Manager. This role is classified as Level 5 in the GRA. In the absence of the Store Manager the Customer Service Manager reports to the Long Life and/or Fresh Food Manager In cases where the Customer Service and the Store Manager cannot agree on a problem or disciplinary procedure, the Operations Manager will make the decision. OBJECTIVES 1. Maximise sales by providing a great standard of customer service, clean and tidy checkouts, safe environme…