Senior Member Service Advisor

Job description

We’re looking for a Senior Member Service Advisor to join our high-performing Contact Centre team. In this role, you’ll be the go-to expert - providing outstanding support to members, guiding colleagues, and ensuring consistent, high-quality service delivery across all channels.  Reporting to the Contact Centre Team Leader, you’ll play a key role in handling complex member enquiries, managing escalations, and supporting day-to-day team operations, including stepping in to lead when need…