Job description
The role of a Quality Assurance Facilitator at PLP involves ensuring that all call center operations meet the highest standards of quality. The candidate will be expected to monitor, evaluate, and guide call center agents to ensure compliance with company policies and exemplary customer service. Conduct thorough call monitoring and analyze trend data to report back to managerial staff. Verify calls for adherence to scripts, product knowledge, and customer service skills. Ensure call center agen…