Job description
Reference: CPT002219-CTBBP-1 Complaints Officer - Insurance industry Location: CPT - Northern Suburbs Seniority Level: Mid Career (4 - 6 yrs exp) Type: Permanent Complaints Officer - Insurance industry Responsibilities: Monitor and evaluate inbound and outbound complaint calls. Assessing calls. Ensuring all complaint handling is compliant with insurance regulations, TCF principles, and internal frameworks. Provide structured feedback and coaching. Implement improvements based on QA findings. Co…