Job description
Hiring - CEM Delivery Lead We are actively looking for a dynamic and experienced professional for the role of CEM Delivery Lead to join a fast-paced and growth-driven environment. Experience Required: 15 Years Industry : BPO / BPM Location : PAN India Digital Customer Service / Operations Budget : Upto 45 lpa Key Responsibilities: • End-to-End Service Delivery Management • Managing SLA/KPI Performance & Customer Escalations • Leading Onsite & Offshore Teams • Client & Stakeholder Managemen…