Job description
ESSENTIAL RESPONSIBILITIES & DUTIES: Customer S uccess Strategy & Operating Model Design and implement a segmented Customer Success model supporting strategic, scaled, and long-tail customer segments. Establish engagement models including named CSM coverage, pooled customer management, and digital or AI-driven customer motions. Lead customer segmentation, capacity planning, and book-of-business design aligned to customer value, complexity, and growth opportunity. Define service levels, ownershi…