Job description
An ultra luxury portfolio of properties is seeking an Operations & Guest Experience Manager. The ideal candidate will be responsible for the on-the-ground guest experience from pre-arrival handover through departure, ensuring every stay feels seamless, personal, calm and high-end. Working closely with the Reservations Manager and Office Manager, The Operations & Guest Experience Manager will manage the full booking and guest journey. This role is the practical “host on the ground”; meet-and-gre…