Job description
Job Title: Quality Analyst (QA) Industry: Healthcare Location: Zirakpur Job Type: Full-Time Budget : 25-35k Job Overview: We are looking for a detail-oriented and experienced Quality Analyst (QA) to monitor and improve customer interaction quality. The candidate will be responsible for call monitoring, quality audits, feedback sessions, and ensuring SOP compliance to enhance overall customer experience. Key Responsibilities: Monitor and evaluate customer interactions and calls. Conduct quality …