Job description
Description Minimum French proficiency: B2 (Upper-Intermediate) – must be able to communicate fluently with native speakers and handle professional conversations Strong voice expertise is mandatory, with proven experience in handling voice processes Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance Audit handling of GDS queues (ticketing queues, schedule changes, refund queues) to ensure timely and accurate action Validate consultant expertise in…