Job description
Description Key Responsibilities Handle complex and escalated customer interactions related to Air, Hotel, Car, Rail, exchanges, refunds, and policy exceptions Provide expert guidance on fare rules, ticketing, exchanges, refunds, and complex itineraries Ensure first‑time resolution while maintaining customer satisfaction and SLAs Act as the point of contact for critical cases, high‑value travellers, and policy interpretations Ensure strict adherence to client travel policies, SOPs, and complian…