Job description
The Call Centre Manager is responsible for overseeing daily call centre operations, driving service excellence, achieving sales and retention targets, and ensuring compliance within a short-term insurance brokerage environment. Lead and manage call centre operations, performance, and productivity. Drive sales, retention, customer service, and quality objectives. Resolve escalated customer complaints and service-related issues. Ensure compliance with FAIS, RE5, POPIA, TCF, and FSCA regulations. …