Job description
Responsible for implementing, troubleshooting, and enhancing ServiceNow CMDB and Discovery modules, managing integrations, and ensuring system reliability through proactive maintenance and upgrades. Essential Functions Analyze, troubleshoot, and resolve incidents for ServiceNow applications. Determine root cause (configuration vs defect) and provide corrective actions/workarounds. Deploy application upgrades, fixes, and perform operational maintenance. Respond to system health alerts and execut…