Job description
FORMAL EDUCATION: Grade 12 IT Diploma / Degree will be advantageous EXPERIENCE: 4-7 years experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION: IT Diploma/certificate CompTIA A CompTIA N Relevant OEM certifications (HP, Dell, Lenovo,) ITIL v3 Foundation Certification (advantageous) MCSE (Advantageous) Key Performance Areas: End user support - Resolve logged …