Job description
Reference: CTD000488-PKN-1 A leading, international customer-focused organisation is seeking an experienced Operations Manager to lead and optimise a high-performing service team. Duties & Responsibilities Job Description: Inspire, guide, and develop a multi-functional team to achieve performance targets Foster a positive, accountable, and high-energy team culture Manage the day-to-day performance of the contact centre to ensure seamless operations Monitor workflows, staffing levels, and schedu…