Job description
Role Overview: This role is responsible for the management and development of the Customer Relations team in order to ensure a high standard of service is always provided to both internal and external customers. Key Responsibilities: Oversee the day-to-day operation of the Customer Relations Team Ensure RED service standards are embedded in all our customers’ interactions Ensure performance key targets, SLAs and KPIs are achieved Ensure all stakeholder reporting is within timescales and guideli…