Job description
Desired Candidate Profile 15 years of experience in Operations/Service Delivery within BPM/BPO/Shared Services environment. Strong experience in P2P and OTC operations management. Proven experience in managing large teams of 800–900 employees. Strong leadership, stakeholder management, and client-facing experience. Demonstrated experience in driving operational excellence and transformation initiatives. Strong understanding of SLA/KPI management, productivity improvement, governance, and financ…