Job description
[What the role is] The QSM Office is a team within Enterprise Experience & Planning Group (EEPG), serving as the centralised office for managing public touchpoints, establishing service standards and transforming service delivery across EnterpriseSG’s public channels. QSM Office manages several public touchpoints, namely EnterpriseSG’s QSM hotline, written enquiry channels, chatbot, reception and Statlink Portal. QSM Office is responsible for the in-take, triage, and resolution of public enquir…