Job description
Role: Assistant Manager, Data Analyst Location: Singapore Responsibilities: Customer Experience & Journey Analytics End-to-end analytics for priority journeys (e.g., Voice of Customer, Feedback acquisition, onboarding, billing, service, retention). Build CX scorecard Dashboards linking journey health to business outcomes such as churn and ARPU. Create diagnostic drill-downs to identify root causes and quantify improvement opportunities. Train and Maintain AI/LLM models for auto topic classifica…