Job description
TeleTech Holdings, Inc. is seeking a Senior Operations Manager to lead and mentor a team in Cape Town, South Africa. In this role, you will enhance customer experiences by supporting your team and ensuring they meet client goals. Your leadership will improve key metrics including Customer Satisfaction Scores and Service Level Goals. The ideal candidate will have at least 5 years of call center experience and a strong customer-focused mindset. This position offers a competitive compensation pack…