Job description
About the Role Uber Eats is looking for a Manager, Seller Development to join as a key leader within the Uber US&C Delivery Organization. This role is uniquely focused on building, developing, and scaling early-tenure sales talent through our Sales Development Team -a critical onboarding program designed to accelerate new hire ramp, coach and develop talent, and strengthen the long-term health of our SMB sales organization. As a Sales Development Team Manager, you will lead a team of new and ramping Account Representatives and Account Executives, with a primary focus on coaching, enablement, and performance acceleration . You will play a pivotal role in ensuring sellers quickly reach productivity benchmarks and are prepared to graduate into core sales teams. This role requires a highly organized, hands-on leader who thrives in ambiguity, operates with strong judgment, and collaborates cross-functionally with Enablement, Recruiting, Sales Ops, and senior leadership to continuously improve how we onboard and develop talent at scale. Our fast-paced sales team has a positive attitude and drive to win. This is a unique opportunity to build talent, shape the future of the org, and have outsized impact on business performance. What You'll Do Team Management & Development: 1. Recruit, onboard, and develop a team of early-tenure Account Executives within the Sales Development Team 2. Serve as a player-coach , providing high-frequency, hands-on coaching to accelerate rep ramp and performance 3. Establish clear performance expectations from Day 1, including activity, pipeline, and closed-won benchmarks 4. Inspect and diagnose individual performance gaps, and implement targeted coaching plans to drive improvement 5. Build a culture of accountability, resilience, and continuous development 6. Identify top performers for graduation into core sales teams , while managing low performance decisively and quickly 7. Work cross-functionally with Enablement, Talent Acquisition, and Delivery Commercial Operations to ensure sellers are set up for success Enablement & Training: 1. Partner closely with Sales Enablement to reinforce and operationalize onboarding programs (e.g., Fast Start) 2. Translate training into execution by ensuring reps consistently hit leading indicators (dials, opps, CFT, CWs) 3. Develop and share best practices to improve ramp speed, productivity, and conversion rates 4. Act as a feedback loop to Enablement and leadership on training gaps, curriculum effectiveness, and field readiness Execution & Performance Management: 1. Own team-level performance against weekly and monthly targets, with a strong focus on leading indicators (activity, pipeline creation) 2. Implement structured operating rhythms (call blocks, pipeline reviews, deal coaching, etc.) to drive consistent execution 3. Leverage data (Salesforce, dashboards, activity metrics) to proactively identify risks and opportunities 4. Maintain high standards for CRM hygiene, pipeline management, input management, and forecasting accuracy Cross-Functional Leadership: 1. Partner with Recruiting to support hiring pipelines and ensure strong candidate calibration for Sales Development Team roles 2. Collaborate with Sales Ops, Enablement, and Leadership to refine onboarding strategy and improve ramp efficiency 3. Act as a key stakeholder in shaping how the organization scales talent, including headcount planning and bench strategy 4. Communicate effectively upward and cross-functionally, providing visibility into performance trends, challenges, and solutions Business Acumen: 1. Develop a deep understanding of Uber Eats' SMB sales motion, including key drivers of success (e.g., activity → pipeline → CWs) 2. Use data and market insights to coach reps on how to position Uber Eats' value proposition effectively 3. Reinforce core sales fundamentals while instilling strong operational discipline Customer Centricity: 1. Ensure reps are delivering a high-quality experience to restaurant partners, even during early tenure 2. Reinforce best practices across the full sales lifecycle (prospecting, discovery, pitching, closing, onboarding) 3. Identify and escalate systemic issues impacting customer experience or rep effectiveness Basic Qualifications - 4+ years of full-cycle sales experience - Demonstrated ability to train, coach, and ramp early-career sales talent - Strong operational rigor with experience managing activity metrics, pipeline health, and performance tracking - Excellent communication skills with high emotional intelligence and ability to deliver direct, actionable feedback - Proven ability to operate in fast-paced, ambiguous environments with strong judgment and decision-making Preferred Qualifications - Sales management experience with a proven track record of developing and coaching high-performing teams - Experience leading onboarding, ramp, or training-focused sales teams (or equivalent coaching/development experience) - Strong cross-fu