Job description
Key ResponsibilitiesAttend to high volumes of calls, emails, and WhatsApp messages while efficiently managing customer queries, breakdowns, and service requests.Provide accurate guidance and support regarding commercial vehicle breakdowns, maintenance requirements, and service-related concerns.Utilise the breakdown management system effectively to log, monitor, and follow up on customer cases.Coordinate between dealers, workshops, field staff, and customers to ensure the timely resolution of br…