Job description
Service Desk Consultant (Hybrid Working) Ready to take your support career to the next level? We’re looking for a proactive, customer-focused Service Desk Consultant to join a fast-paced service desk environment. You’ll play a key role in diagnosing and resolving incidents remotely, ensuring tickets are handled within SLA and customers are kept informed every step of the way. Acting as an escalation point, you’ll support 1st line teams, mentor apprentices, and help drive continuous service impr…