Job description
Contact Centre Operations Manager Shape and lead NFU Mutual’s Contact Centre multi‑channel operations plan, setting a clear plan, leading operational effectiveness, driving productivity and challenging the status quo. Build high‑performing teams, develop capability, and create a positive, engaging culture that drives long‑term operational success. Hybrid working with up to 80% homeworking and 20% based our Glasgow office. About the roleIt’s an exciting time to join our Digital & Direct team at …